What’s new in Customer Experience Management?

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Dear subscriber,

Are your customers important to you? If so, you can’t miss this year’s Customer Experience Management Middle East Forum and Awards, taking place from 26 - 27 September in Dubai.

This year’s event has even more sessions to help you improve your customer experience to increase revenue and create loyalty:

• Learn from Dr. Wafa Abu Snaineh, Advisor of the Dubai Model Centre, The Executive Council, Government of Dubai, on how to reevaluate customer needs and expectation in a digital era to better serve and understand your customers to drive loyalty
• Gain insight from Usama Qasem, Regional Digital & Content Marketing Manager, IKEA UAE, Qatar, Egypt and Oman, on how you can maximise your digital platform to engage your customers
• Understand how to identify, map and integrate key elements to build a customer-centric, employee-driven culture from David Bennett, Advisor Branding, Stakeholder Management & Corporate Culture, Saudi Electricity Company
• Join the interactive presentation by Ines Rodrigues, Welcome Experience Manager, W Dubai, and discover the steps they take to prepare and provide the best possible experiences for their  guests in their very special W way

Not convinced? Hurry! Download the agenda now to view the programme and list of speakers.

Don’t miss this opportunity to enhance your customer experience and learn from the best. You’ll get concrete tools and takeaways so you can wow your customers and improve your bottom line.

Don’t miss our special offers on the 2-DAY ALL-ACCESS PASS! Individual early bird rate: Secure your place before Thursday, 18 August and save up to US$100 off – customer experience professionals pay just US$1,899. Book online with your credit card today and get access to the 2-day conference and the awards dinner, plus access to all networking sessions, lunches, refreshments and presentation slides. Upgrade your attendance! Corporate table package for CEM professionals: Book your team of 6 for only US$2,399 per person and enjoy additional privileges including branding on the website, reserved seating, tent card on your table, VIP registration, awards dinner pass and more!

Hurry! This event will sell out. I look forward to meeting you in Dubai.

My best wishes,

Harley Watson
Conference Director
IQPC Middle East
Email: enquiry@iqpc.ae
Tel: +971 4 364 2975

P.S. Don’t forget! Submit your award nominations by the 25 August so that you can be recognised for your achievements and initiatives! Come and celebrate at the CEM Awards dinner on the 27 September with customer satisfaction guaranteed by the W hotel’s music curator and mixologist.

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